User guide Checking consent responses

Mavis lets you review consent responses for each session.

  1. Go to Sessions.
  2. Go to the Scheduled tab.
  3. Click the link for the school you’re interested in.
  1. Go to Check consent responses.
  2. Use the tabs to see how many consents, refusals and conflicts you have.
Screenshot of consent responses for a session.
Mavis shows consent responses for a session grouped by status.

Reviewing children who’ve changed schools

  1. Go to Review children who have changed schools.
  2. Use the actions list to either confirm or ignore the move.
Screenshot of linking a consent response to a child record.
Mavis lets you link an unmatched consent response to an existing child record.
  1. Go to Review unmatched consent responses.
  2. Try to match with an existing record first by clicking on Match with record.
  3. Search by name or postcode.
  4. If you think you’ve found a match, click on the child’s name.
  5. If you believe it is a match, click Link response with record.
  6. If you cannot find a match, you can go back to the Review unmatched consent responses page and create a new child record.

Sending ad-hoc reminders

  1. From the Check consent responses page, go into the No response tab
  2. Go to into a child record by clicking on their name
  3. Make sure a reminder hasn’t been sent recently (Mavis will tell you if one has)
  4. Click on Send reminder

Note that it’s not currently possible to send ad-hoc reminders in bulk.

  1. From the Check consent responses page, go into the No response tab.
  2. Go to into a child record by clicking on their name.
  3. Scroll down and select Get consent response.
  4. Use the radio button to indicate who you’re trying to get consent from (you can add a new contact if necessary).
  5. Call the parent.
  6. Record their response.
  7. Check and confirm their answers, and select Save changes.

Adding a note to a refusal

  1. From the Check consent responses page, go into the Refused tab. You can see the reasons for refusal listed here.
  2. To add a note, go to the Consent response card at the bottom of the screen and click on the parent’s name.
  3. Click on Add notes and then leave any relevant notes before saving.
  1. From the Check consent responses page, go into the Conflicts tab.
  2. If you click on the child’s record and scroll down, you’ll see who has said what in their consent responses.
  3. Click on the name of the parent who refused.
  4. You can either mark that response as invalid (exercise caution here), or you can click on Follow up to see the parent’s contact details.
  5. Once you’ve spoken to the refuser, use the radio buttons to indicate whether their original decision stands or not.
  6. If they now give consent, you’ll need to go through a consent flow over the phone.